FAQs

Where can I park?

For information about parking for all our venues, including BLUE BADGE, please see the Southampton City Council website at Find parking (southampton.gov.uk). Alternatively, please email Parking Services on parking.services@southampton.gov.uk for more information. There’s also some on-street metered parking close by, including in Bugle Street. 

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Is the venue accessible to wheelchairs?

Tudor House & Garden is accessible to wheelchair users, with a lift to the first floor of the house. Some areas such as the basement and King Johns Palace at the bottom of the garden are not accessible due to steep steps. Please refer to the Accessibility page for further details.

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Do you offer discounts for people with additional needs?

No, however carers or official assistants can accompany qualifying visitors without charge.

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What is your cancellation policy?

In the unforeseen instance that we have to unexpectedly close, full refunds will be made. If you can not attend your booking, we would be delighted to help you exchange tickets for different days or times within a month of purchase, however tickets are otherwise non-refundable.

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How much did it cost to restore Tudor House and Garden?

The project, led by the city council with major support from the Heritage Lottery Fund and generous local donations, took two phases of work. Phase One received £1.628 million from the Heritage Lottery Fund and an additional £590,000 from Southampton City Council. Phase Two received a grant of £3.5 million from the Heritage Lottery Fund, £1.8 million from the City Council and over £50,000 in other donations.

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How long should I allow for my visit?

How long you take to enjoy Tudor House and Garden is entirely up to you. It takes approximately one hour to walk quickly around the entire attraction, but to fully appreciate the historical and architectural aspects including taking the audio tour and exploring the digital resources, you should allow between two and four hours. You may also like to linger in our shop or enjoy refreshments in our café.

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Can I use the Tudor House Café without paying the admission charge to the house?

Yes, when you arrive at Tudor House reception, tell our staff that you have only come to use the cafe.

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Can I bring my dog into the Garden?

No, dogs are not allowed in the venue, unless they are trained assistance dogs.

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Volunteer FAQs

How old do you have to be to volunteer?

Those aged 16 and over can be considered for volunteering roles in Cultural Services. If you would like to discuss this further please email the Volunteer Coordinator.

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Do you do work experience?

For work experience roles within Southampton City Council click here.

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Do you have to be a British Citizen to be a volunteer?

We do ask for proof of Right to Work. However, in some circumstances we can consider references from recognised Refugee and Asylum Seeker charities.

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Do you pay travel expenses to volunteers?

We can pay travel expenses of up to £7.00 per day for volunteers.

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Are your roles suitable for those with disabilities?

This would depend on the venue you would like to volunteer with, and the roles available.

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Is there a volunteer uniform?

All volunteers will be supplied with a name badge and lanyard. We ask that you dress comfortably and presentably, though some roles require you to Dress for Mess! Volunteers are always informed ahead of time if there is a dress code for their roles.

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Can volunteers visit the museums for free?

After volunteering for at least a month, volunteers are entitled to visit the museums for free with up to two guests.