People with mobility impairment can currently only access the ground floor, and parts of the first floor, as one of our platform lifts is temporarily out of order. The only public area in the building which is permanently not accessible to people with mobility impairment or wheelchair users is the basement, as it is accessed by a steep winding staircase. Outside, some areas of the garden and King John’s Palace are not accessible to wheelchairs.
Access for children’s pushchairs / buggies is possible in most areas except the basement and some areas of the garden. There is also a buggy park available.
For visually impaired visitors, we offer a described tour to enhance the visitor experience, and there is a touch model in the garden which sets the house within the context of the Old Town street landscape.
For people who are deaf or have impaired hearing, we provide the script to the Big Show, and the audio guide as a print out. Tudor House and Garden is also fitted with an induction loop.
All labels and other information can be provided in large print; please ask at the entrance, or pick up the guides in each room.
Assistance dogs are welcome.
The nearest parking spaces for Blue Badge holders can be found here.
3D Digital Tours
We have developed a 3D virtual tour of the entire house which allows anyone to explore areas which we have been unable to make accessible by lift or stair platform, such as the attic or cellars. The software allows you to move from room to room, and explains many of the interesting features throughout the house. You will find this in the Explorer Room on the ground floor.The attics are not accessible to the public except via the virtual tour in the Explorer Room on the ground floor, which everyone can access, or on some pre-booked guided tours.